Mental Readiness refers to the ability of a person to create a balanced psychological state in which they can perform at an optimal level. In business, people value and encourage confidence in themselves and others in an often casual or random fashion.

Business ethics refers to contemporary organizational standards, principles, sets of values and norms that govern the actions and behavior of an individual in the business organization.

Diversity in the workplace refers to an organization that intentionally employs a workforce comprised of individuals of varying gender, religion, race, age, ethnicity, sexual orientation, education, and other attributes.

When applying critical thinking in business, a leader must use logic to identify, understand, analyze and solve problems. This requires patience and practice. The successful application of critical thinking often results in more efficient work processes.

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Providing excellent customer service means going the extra mile in making sure a customer is happy and satisfied with a company's products or services. It also involves providing service to a customer in a timely, pleasant manner.

Business communications the process of sharing information between employees within and outside a company. Effective business communication is how employees and management interact among each other to reach organizational goals and be more aligned with the core company values.

Knowing how to be structured

This graduation tool will remove the restrictions set on your computer by WRK and once the application is run you will have earned your computer and internet connected device. Congratulations!

Delegating is an important part of being a good employee, but it can be tricky if you aren’t able to let it go. 

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A project manager is a professional who organizes, plans, and executes projects while working within restraints like budgets and schedules. Project managers are in charge of leading teams, defining goals, communicating with stakeholders, and seeing a project through to its closure.

A sales mindset is the way of thinking and approach to work that focuses on achieving sales goals and building relationships with potential customers. It involves understanding the needs and wants of customers, identifying potential opportunities for sales, and using effective communication and negotiation skills to close deals. A good sales mindset takes into account client wishes and preferences, and involves listening as well as communicating. Mindset can be described as a reflection of your beliefs, habits and previous experiences.

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Throughout this course, you’ll learn vital information about how to build your leadership skill set and place yourself in the driver’s seat of your career and future. By exploring topics, such as developing a growth mindset, building your own voice, the importance of mentorship and networking, and many more, you’ll be able to take charge and become the powerful woman in leadership that you are capable of being.

WordPress is a web content management system. It was originally created as a tool to publish blogs but has evolved to support publishing other web content, including more traditional websites, mailing lists and Internet forum, media galleries, membership sites, learning management systems, and online stores.

Microsoft PowerPoint is the most popular tool for presentations in the workplace, so using it effectively is a crucial skill for any business professional. In this course, our PowerPoint expert Kathy Snizaski will show you how to use PowerPoint’s advanced customization options and editing tools to create powerful and dynamic presentations. Engaging, interesting, and clear presentations are effective. Kathy will show you how to use WordArt and advanced graphics tools and how to insert audio and video files to make a presentation engaging for your audience. You’ll also learn to share data in a clear and compelling way using custom tables and charts. In addition, you’ll learn how to use custom animations and transitions to enhance your delivery.

Learn how to create visually interesting presentations that will cause people to sit up and pay attention.Microsoft PowerPoint is the most popular tool for presentations in the workplace, so using it effectively is a crucial skill for any business professional. In this course, our PowerPoint teacher Kathy Snizaski will show you how to use PowerPoint’s expert level options and tools to create powerful and dynamic presentations. Many of the tools in PowerPoint are designed to help you be a better presenter. Kathy will show you how to apply advanced animation, action buttons, and transitions to keep your audience interested. Did you know PowerPoint comes with a coach? You’ll learn how to rehearse your presentations to fine-tune the timing, and also how to take advantage of your built-in coach. You’ll also learn how to incorporate add-ins and manage video, along with other tools to customize and share your presentation.

Learn how to create visually interesting presentations that will cause people to sit up and pay attention. Microsoft PowerPoint is the most popular tool for presentations in the workplace, so using it effectively is a crucial skill for any business professional. In this course you’ll learn design principles and how to customize themes to help you capture and retain the attention of your audience. Our PowerPoint expert Kathy Snizaski will also show you how to make your slides more readable using formatting tools and customizing tabs and spacing. Do you need to illustrate data? You can create a chart right in PowerPoint or import data from Excel and graph it on a slide. Pictures and other graphics are always important in a presentation, and you’ll learn how to customize and animate many types of graphics, including SmartArt, text boxes, and shapes. And if you need to collaborate, you’ll learn how to use comments effectively to exchange ideas about the presentation. You’ll be amazed at all the tools available to create and customize interesting and informative presentations.

Don’t settle for lackluster presentations. Learn the basics of creating interesting presentations using the features in PowerPoint 365.Microsoft PowerPoint is the most common tool used for presentations in the workplace, so using it effectively is a crucial skill for any business professional. Whether you’re designing a presentation for a meeting or creating a handout, you’ll learn the basics of organizing and effectively presenting the information you need to share. In this Bigger Brains course our PowerPoint expert, Kathy Snizaski, walks you through all the basic features of Microsoft PowerPoint so you can start creating your own presentations.

Learn how to create visually interesting presentations that will cause people to sit up and pay attention. We’ve all suffered through poorly constructed presentations and boring slide shows. It seems like everyone uses the same designs and the same graphics over and over. But it doesn’t have to be that way. You can liven up your presentations by incorporating just a few basic tools. Since Microsoft PowerPoint is the most popular tool for creating presentations in the workplace, using it effectively is a crucial skill for any business professional. In this course you’ll learn to modify your bulleted and numbered lists, add tables for to make your text more readable, and add interesting animation to keep viewers engaged. Don’t want to start with a blank presentation? You’ll learn how to start from a template design. Want your text boxes to have a specific look? You can customize them yourself. Need dynamic pictures? You’ll learn how to search for and modify graphics. Join our PowerPoint expert Kathy Snizaski as she shows you how to create and customize interesting presentations and present them flawlessly.

Learn to expertly utilize Microsoft Word’s advanced features for efficiency, consistency, and collaboration. In this comprehensive course taught by Microsoft Certified Trainer Christina Tankersley, you’ll learn how to use all the expert features in Word 365. You’ll learn how to customize the Word interface to save time. You’ll learn to customize tables of contents, watermarks, footnotes, headers, footers, and columns and see how to work with custom and exclude dictionaries. You’ll also streamline mailings by learning how to set up, customize, and perform mail merges.Christina will show you how to create consistent documentation with document templates and font options. She’ll demonstrate how to create and manage styles as well as how to use advanced find techniques and add cover pages. You’ll learn how to create AutoText, manage Quick Parts, and use the features built into AutoMath and AutoFormat to type and format more efficiently. You’ll also learn how to use graphic tools and drawing options.If you’re collaborating with others, you’ll find it helpful to learn how to streamline information gathering with forms and how to protect documents when sharing or sending. You’ll even learn how to transform a document into a Sway!

Learn important features of the world’s most powerful document creation software Microsoft Word is a powerful word processing and document creation software used by business professionals worldwide. This intermediate course is taught by Microsoft trainer Christina Tankersley, who will show you how to skillfully use key functions and features. You’ll also learn how to manage your documents and how to improve them using editing and collaboration tools.

Learn advanced skills using Microsoft’s word processing software—delivered in easy-to-follow, highly informative lessons.In this comprehensive course taught by Microsoft Certified Trainer Christina Tankersley, you’ll build on your Word skillset so you can create advanced documents that will impress all your colleagues and save you time. You’ll learn how to streamline your document creation by using Outline mode to structure text, by creating and modifying AutoText, by customizing and saving your themes, and by creating and running macros.Christina will help you polish your documents by showing you how to split text into columns, change the grammar and spell check settings in Editor, use advanced cropping features. and manage SmartArt. You’ll also learn how to enhance your document graphics by using picture correction and artistic effects on images and by inserting online videos and Excel tables. If you work with global partners, you’ll need to know how to use the built-in translation features. And if you’re working with large documents, you’ll want to learn how to enhance navigation with bookmarks, hyperlinks, cross-references, and a Table of Contents.

Learn how to optimize the features of Outlook 365 to skillfully organize messages and improve communication and scheduling.In this course, Microsoft expert Vicky Drewa will show you how to use many of the advanced features built into Outlook to help you work with multiple users and accounts. These include setting up profiles, managing multiple accounts, delegating permission levels, and viewing shared folders. By reviewing the many options and settings available for email and calendars, you will be able to customize your Outlook environment so it works best for you. You’ll also learn how to set preferences for working offline or on slow connections.Are you looking for some time savers? Learning how to use add-ins, templates, and advanced search techniques will help you work more efficiently and effectively. Customizing flags and Quick Actions options will help you keep track of tasks based on your emails.Wondering how to manage all your emails? Vicki will show you some great tips on cleaning up your Inbox using archiving and the Clean Up feature, as well as how to customize policies and retention settings for individual emails and folders. You also learn how to customize business cards and share contacts multiple ways.Improve your Outlook expertise by becoming more proficient in using many of the tools and features Outlook has to offer.

Microsoft Outlook 365 enables you to efficiently manage email, calendars, tasks, and contacts. Learn how to optimize the features of this powerful tool to skillfully organize messages and improve communication and scheduling.Having access to powerful tools is different from knowing how to use them with proficiency. Many people currently using Outlook are not taking advantage of the software’s advanced features to customize their messaging and improve communication. In this course, Microsoft expert Vicky Drewa will show you how to use many of the organization features built into Outlook to set up accounts, manage data files, and manage your inbox. You will be able to customize your Outlook environment by adding commands to the Quick Access Toolbar and placing groups and commands on a new tab. Wondering how to best use Outlook to communicate effectively? You’ll learn how to customize your emails through formatting rules, stationery, and themes. You’ll be able to share information by inserting tables, calendars, and images into your messages and collect feedback by using polls and voting buttons. Additionally, scheduling will be easier as you’ll be able to share calendars, delegate permissions and create calendar groups. And more!Improve your Outlook expertise by becoming more proficient in using many of the tools and features Outlook has to offer.

There’s more to Outlook than just email. Learn how to use the many features of Microsoft’s powerful productivity tool.Few things have greater impact on your productivity than how you use Outlook. Too many people waste time on unnecessary tasks when they could be taking advantage of the many features embedded in Outlook. In this course, Microsoft expert Kathy Jones will show you how to use many of the features built into Outlook to create professional outgoing messages, such as the accessibility checker and the Editor, as well as message options, signatures, and automatic replies. You’ll also learn tools to manage incoming messages, such as tracking, categories and flags. Struggling with whether to use Teams or Outlook to schedule meetings? You’ll learn the tricks of using Outlook to manage your Teams meetings. And make sure you customize your calendar to show exactly what you need to see. You’ll also learn collaboration tools such as shared calendars and shared tasks. Brush up on your Outlook skills, so you can become more efficient using many of the tools Outlook has to offer.

There’s more to Outlook than just email. Learn how to use the many features of Microsoft’s powerful productivity tool. There’s more to Outlook than just email. Learn how to use the many features of Microsoft’s powerful productivity tool. Few things have a greater impact on your productivity than how you use Outlook. Too many people waste time on unnecessary tasks when they could be taking advantage of the many features embedded in Outlook. In this course, Microsoft expert Chip Reaves will show you how to customize Outlook to fit how you work, as well as shortcuts to streamline how you create and manage messages. You’ll also learn tricks to help you schedule meetings and track responses, as well as how to use your contacts effectively. Brush up on your Outlook skills, so you can become more efficient using many of the tools Outlook has to offer.

There’s more to Outlook than just email. Learn how to use the many features of Microsoft’s powerful productivity tool.Few things have greater impact on your productivity than how you use Outlook. Too many people waste time on unnecessary tasks when they could be taking advantage of the many features embedded in Outlook. This course will help you brush up on your Outlook skills, so you can become more productive while using the basic elements of Outlook.

The Happy at Work curriculum explores the science of workplace happiness, mindfulness techniques, mental well-being strategies, and effective communication skills to create a more positive and fulfilling professional environment.